Terms and Conditions

BOOKING INFORMATION

Please note, this Booking Information forms part of your contract with us Genuine Italian Food Tours Ltd, Please see our Booking Conditions for definitions of words used.

1. Making your booking

To confirm a booking, you should provide us with the information requested on our booking form by completing and returning the booking form or in writing by some other means such as e-mail. All bookings are subject to our Booking Conditions. The passenger must be 18 or over to make a booking with us on the basis of our Booking Conditions. By asking us to proceed with a booking, the passengers confirm that he/she and all participants have had the opportunity to read and have red the Booking Information and the Booking Conditions and agree to them.

Once we have received the information we need to make the booking and all appropriate payments, we will, subject to availability, confirm your booking by issuing a confirmation invoice by e-mail (or by post if no e-mail is provided). This invoice will be sent to you. Please check your invoice carefully as soon as you receive it. Contact us immediately if any of the information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy (for which we are responsible) in any document within 14 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exceptio to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits.

2. Payment

The applicable deposit (as set in the Table A below) per person must be paid at the time of booking. All participants must be adequately insured and are liable for their own insurance. Please see clause 4 below on the subject of insurance. The final balance of the price is due not later than the date set out in Table A below. If a booloing is made after thid date then the full amount is payable at the time of booking

TABLE A

On booking: 20% of the holiday cost per person must be made as a deposit. For some holidays we may request a higher deposit to cover non refundable elements for the holiday payable by us to our suppliers on booking or prior to balance due date.

Balance of the total holiday cost must be paid eight weeks before departure.

3. Special Requests and medical problems/disabilities

You are required to fill in our Travel Assessment Form when a booking is made. We will advise the relevant supplier of your requirements, but we cannot guarantee that such requests will be met unless we have specifically confirmed this. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If any participant has any medical problem or disability which may affect your holiday, you must tell us before the lead passenger confirms your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. You must also notify us of any change or deterioration in the disability or medical condition or development of any disability or medical condition after booking.

In view of the nature of the holidays featured in this brochure and on our website, we regret we must reserve the right to decline any booking or cancel (in the event of the development, deterioration or change of any disability or medical condition occurring after confirmation) whenever we reasonably feel unable to accommodate the needs or restrictions of any particular client or where, in our reasonable opinion, the medical condition or disability of the client concerned is likely to have a significant adverse effect on other clients taking the same holiday. We further reserve the right to cancel any holiday and impose cancellation charges if we are not fully advised of any relevant disability or medical condition at the time the booking is made and/or promptly notified of any development, change or deterioration occurring after booking. On occasion, the decision for us to cancel may be made at the time the person concerned joins the tour as it may only be apparent at this stage that their disability or medical condition cannot be accommodated.

Any client affected by a disability or medical condition must ensure they have notified this to their travel insurers and that their travel insurance will cover it. As it is a condition of booking that all clients have adequate and appropriate travel insurance, we are entitled to insist on evidence that the disability or medical condition is covered.

4. Insurance

Each passenger is responsible for ensuring they have adequate and appropriate insurance. It is the Parent or Guardian solely responsibility to provide adequate insurance cover for under 18. The insurance must as a minimum cover personal accident, medical expenses, loss of effects, repatriation costs and all other expenses, which might arise as a result of loss, damage, injury, delay or inconvenience. Policy details should be read carefully and taken on holiday with you. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. Details of our Public Liability Insurance cover can be seen on our website.

5. BOOKING CONDITIONS

1. A binding contract between us and you comes into existence when we despatch our confirmation invoice to you. We both agree that English law (and no other) will apply to that contract and to any dispute, claim or other matter of any description that arises between us ("claim") (except as set out below).

2. Payment must be made as set out under Booking Information. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all payments which are paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in Table B depending on the date we reasonably treat your booking as cancelled.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

Table B - Cancellation Charges

More than 56 days before departure: deposit

45 - 56 days before departure: 50%

31 - 44 days before departure: 75%

30 days or less before departure: 100%

Please note, deposits are not refundable in the event of your cancellation except as set out in these Booking Conditions. Deposits include any additional amounts payable at the time of booking to cover non refundable elements of the holiday which need to be paid to suppliers at this stage or prior to balance due date. Partial cancellation may result in additional costs being payable by the remaining participants – see clause 6 of the Booking Information.

5. We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors in details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we reserve the right to do so.

6. Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 15.2) as a result of “force majeure”. In these Conditions “force majeure” means any event or circumstances which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Examples include (in all cases whether actual or threatened) war, riot, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, epidemics / pandemics, fire, adverse weather conditions, unusual water levels in rivers and seas and closure of airspace or airports.

7. If you have a special request or medical problem or disability, please let us know as set out under Booking Information.

8. We are not an ordinary tour organiser. The type of travel we offer requires flexibility and you must allow for alternatives. The outline itinerary as given for each holiday must therefore be taken as an indication of what may be accomplished, and not as a contractual obligation on our part. The final decision on the itinerary and conduct of any holiday will be taken by us in the interests of the group as a whole. It is understood that the route schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events which may include sickness, accident, mechanical breakdown, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, climate and other unpredictable or unforeseeable circumstances.

9. At all times the decision of our tour leader or overseas representative will be final on all matters likely to affect the safety and well being of the tour being operated. You must at all times strictly comply with the laws, customs, foreign exchange and drug regulations of the countries visited. Should any participant fail to do so then that person may be required to leave the holiday. In this situation, the person(s) concerned will not be entitled to the payment of any refund, expense or other sum whatsoever.

10. Participants are also responsible for any damage or loss they cause. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct at the time to the accommodation owner or manager or other supplier. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. If you fail to pay for any damage or loss when requested, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.

We expect participants to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you behave in such a way as to cause or be likely to cause danger, upset or distress to anyone or damage to property or fail to comply with the reasonable instructions of our tour leader or overseas representative or with clause 9, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the participant(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such participant(s) including any return travel arrangements. No refund or compensation will be paid and we will not meet any expense or cost incurred as a result of the termination.

11. It is essential that you are covered by adequate travel insurance. Please see Booking Information for further information.

12. Subject to clause 13, if we accept a request to transfer you from one holiday to another you will be liable for the cancellation charges applicable as a result of cancelling the original holiday in addition to the cost of the new one. In addition, we also reserve the right to charge an administration fee of 10% of the value of the first holiday booked.

13. By booking with us, you acknowledge that the holidays we offer often involve their own inherent risks and dangers due to matters such as the geographical location of the tour and the activities involved. Please make sure you are fully insured for any personal risk activities included.

14.1 We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract are made, performed or provided with reasonable skill and care. This means that, subject to these Booking Conditions, we will accept responsibility if, for example, you suffer death or personal injury or the contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, the contracted arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

14.2) We will not be responsible for any injury, illness, death, loss (for example, loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:-

-the act(s) and/or omission(s) of the participant(s) affected or any other participant(s):- or

-the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable:- or

'force majeure' as defined in clause 6 above

14.3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel, accommodation provider or any other supplier agrees to provide for you where the services or facilities are not included in the cost of your itinerary and we have not agreed to arrange them as part of our contract, and any excursion or activities you purchase whilst overseas. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

14.4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with the local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holidaymaker to refuse to take the holiday in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to in clause 15.1. We do not make any representation or commitment that all services will comply with applicable local laws and regulations and failure to comply does not automatically mean we have not exercised reasonable skill and care.

14.5) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description which (1) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract or (2) did not result from any breach of contract or other fault (for which we are legally liable) by ourselves or our employees or, where we are responsible for them, our suppliers or (3) relates to any business (including self employed loss of earnings).

15. If you have any complaint whilst on holiday, you must immediately inform your tour leader or our overseas representative who will use all reasonable efforts to remedy it. Any verbal notification must be put in writing and given to our representative / agent and the supplier as soon as possible. If we do not have or you cannot contact our local representative or agent and any complaint or problem is not resolved to your satisfaction by the supplier, you must contact us in the UK using the contact details we have provided you with during your holiday, giving us full details and a contact number. Until we know about a complaint or problem, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, you must make full details of the complaint known to us in writing within 28 days of the end of your holiday. If you fail to follow this simple complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result.

16.1 For Land Only arrangements where you have booked your own flights, it is your sole responsibility to ensure you arrive at the departure point for the contracted arrangements in good time before these commence. In the event that flight delays or cancellation result in your late arrival, you will be responsible for all costs we incur in assisting you to join the holiday at a later stage. No refunds will be provided in respect of any services which are unused as a result. Similarly, our contractual responsibilities cease at the end of your contracted arrangements.

16.2 We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. The airline concerned will be responsible for you in the event of flight cancellation or delays and may provide refreshments / meals /accommodation in the event of a delay or cancellation.

16.3 We cannot accept liability for any delay which is due to any of the reasons set out in clause 6 of these Booking Conditions (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time). In addition, we will not be liable for any delay unless it has a significant effect on your holiday arrangements.

17. By making a booking you confirm that you and all participants consent to Genuine Italian Food Tours Ltd processing and storing photographs which feature you and/or any member of your party. You agree that Genuine Italian Food Tours Ltd have permission to exclusively use any such photographs throughout the world for any commercial or non-commercial purposes in all and any media, including, without limitation, our printed publications, presentations, promotional materials, in the advertising of our services or on our website, in its original format or edited or altered in any way which we deem appropriate.

You understand that Genuine Italian Food Tours LTD may store copies of the photographs featuring you and your party, together with contact details, on their databases in case they need to contact you.

18. Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may often be lower.

ADDITIONAL INFORMATION

WHAT'S INCLUDED USUALLY BUT NOT DEFINITELY

Tour Leader/Driver or 24/7 on site English Speaking Assistant;

All accommodation as per itinerary;

Transport as listed under each itinerary;

Some entrance fees to sights specified on itinerary;

Tours and Excursions as per itinerary;

WHAT'S NOT INCLUDED ALWAYS

Flights;

UK Airport Transfers;

Excess baggage charges and porterage;

insurance, optional excursions, city taxes, gratuities and any items of a personal nature;

ITINERARIES

The holidays described in the Itineraries use the servicesof many suppliers and are planned months or years in advance. Consequently, there are factorsover which we have no control and which could make changes to any trip necessary. If we are aware of major changes we will always try to let you know in advance.

PRICES

Prices shown in the itineraries are on a per person basis, based on a double room sharing (unless stated otherwise)though single room accommodation is available at many hotels, B&B, agriturismo and farmhouses and this is subject to a single room supplement which we will always endeavour to state in the itinerary.

LOCAL PAYMENT

On some trips, an additional City Tax must be paid. This is an extra payment which does not form any part of the price of the tour. This amount must be paid in cash in the currency stated at the hotel reception before checking out at the end of your trip.

FLIGHT DELAYS

Please be aware that delays, either prior to your departure from the UK, en routeto the starting point of your land arrangements, oir on your return journey may occur.

This may be as a result of one of many factors - inclement weather conditions; technical problems with aircraft; air traffic control problems; airline or airport staff strike action; last minute schedule changes; security issues or airline overbooking problems To name a few. Each carrier has a different policy as to how these situations are dealt with, depending on the severity of the delay. Most providemeal and/or drinks vouchers, or even accommodation if the delay is substantial. Genuine Italian Food Tours Ltd has no control over flight delays, the provision of vouchers or accommodation and standard airline policy applies in all cases.

AIRPORT TRANSFERS

UK Airport Transfer are not included in the trip price;

ACCOMMODATION

Our aim is to stay at good quality, friendly, clean and comfortable properties with local character and atmosphere. This could include anything from luxurious hotels through to mid-range hotels, farmhouses, agriturismo, B&B etc. Standards can vary and we offer a range of accommodation so please read carefully the itinerary or ask for more information in order to choose a trip that is right for you. Our clients have been very pleased with the high standards of accommodation from 3* to 5*.

TRAVEL INSURANCE

At Genuine Italian Food Tours Ltd, your safety and enjoyment of your holiday is our main priority. Therefore, it is compulsory that all our clients are covered and must have an extensive travel insurance policy in place prior booking. That means in case of an unforseen circumstance you are covered, and as with all holiday bookings deposit are non-refundable, so you should be insured from the time of booking in case of cancellation.

The Client Must take out a suitable Travel Insurance in order to take part in a tour organised by the Company. Clients are wholly responsible for arranging their own insurance. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the holiday and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons. The Company is able to assist the Client in obtaining a suitable insurance policy. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour.

"The Package Travel, Package Tours Regulations 1992" now TRIP Travel Regulation Insolvency Protection Policy

Genuine Italian Food Tours Ltd is a company committed to customer satisfaction and consumer financial protection. we are therefore pleased to announce that, at no extra cost to you, and in accordance with "The Package Travel, Package Tours Regulation 1992" all passengers booking with Genuine Italian Food Tours Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The Policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Genuine Italian Food Tours Ltd. This insurance has been arranged by Towergate Chapman Stevens through Zurich Insurance PLC.

Travel Regulation Insolvency Protection Policy.pdf

Claims

In the unlikely event of insolvency, you must inform Towergate Chapman Stevens immediately on +44 (0)1932 334140 or by email at tcs@towergate.co.uk . Please ensure you retain the booking confirmation form as evidence of cover and value. Policy Exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. Please ensure the Company you have booked with has the appropriate CAA/ATOL Bonds in place.

AGE & FITNESS

All clients are expect to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described on the Company's website. All clients are required to complete our Travel Assessment form, and where considered necessary, due to participant requirements, we will be happy to provide the tour on a private basis (supplements apply) or offer Tailor-Made Holiday arrangements. No unaccompanied minors (i.e. those under 18 years of age) can be accepted on tours operated by the Company, however children of 16 or more may travel provided that they are accompanied by a parent or guardian.

IMAGES

Your specific accommodation may differ from the presentation provided. Clients agree that any images taken of their likeness whilst a participant on tours provided by the Company or through the supply of image(s) by fellow clients can be used in any form of media for the Company.

PASSPORT INFORMATION

Before you travel you must ensure that you are in possession of a full passport (with a least six months validity from the date of your return to the UK). Allow at least one or two months when applying for a new passport.

BOOKING CONDITIONS

Your contract will be with Genuine Italian Food Tours Ltd (Registered in England with number: 08743650) of 225 London Road, Burgess Hill, Sussex, RH15 9QU. For all bookings a binding contract between you us only comes into existence when we despatch our written confirmation of booking to you.

Some of the holidays featured on our website require a minimum number of participants before we can operate them. The applicable minimum number depends on various factors and varies from tour to tour. If the group size drops below the minimum number, we reserve the right either to cancel or to run the trip. there is therefore no guarantee that the holiday will have more than one person participating. We promise to advise you no later than 6 weeks prior to departure if we have to cancel your holiday due to lack of numbers. Clause 5 of our full Booking Conditions will then apply.

For groups, the price per person given at the time of booking is based on a particular number of participants. If the group size changes at any time prior to departure (including where confirmed participants cancel without being substituted and pay less than 100% cancellation charges), we reserve the right to re-cost the trip and the per person price. Any increase in the price will be payable by all the remaining participants. The increase will not be a surcharge.

We require details of the passports held by all the participants no later than 6 weeks prior to departure. A full British passport usually takes 4 weeks to obtain unless you are 16 or over and are applying for a first passport. The UK passport service has to confirm your identity before issuing such a passport and may ask applicants to attend an interview in order to do this. A minimum of 6 weeks should be allowed in this case. if any participant does not have a passport or will need to renew it prior to depsrture, they are recommended to apply at least 3 months in advance.

For holidays in the EU/EEA you should obtainan EHIC (European Health Insurance Card) prior to departure from www.ehic.org.uk An EHIC is not a substitute to travel insurance. Vaccination and other health requirements/recommendations ar subject to change at any time for any destination. Please therefore check with the doctor or clinic not less than 6 weeks prior toi departure to ensure that you have met the necessary requirements and have the applicable information.

The Foreign and Commonwealth Office publishes regularly updated information on its website www.gov.uk/foreign-travel-advice which you are recommended to consult before booking and in good time before departure.

In any event of any flight delay or cancellation at your UK or overseas point of departure, the airline is responsible for providing such assistance as may legally be required by the Denied Boarding Regulations. The ferry, tunnel or rail operator is similarly responsible in relation to any delayed or cancelled sea crossing or international rail departure. Except where otherwise stated on opur website, we regret we cannot provide any assistance in such circumstances other than information and advice to the extent we are in a position to do so.

The information contained on our website is believed to be correct to the best of our knowledge at the time of publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen tour (Including the price) with us at the time of booking.

Force Majeure Event: means:

(a) Acts of God, flood, earthquake, windstorm or other natural disaster;

(b) epidemic or pandemic;

(c) war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, breaking off of diplomatic relations or similar actions;

(d) terrorist attack, civil war, civil commotion or riots;

(e) nuclear, chemical or biological contamination or sonic boom;

(f) any law or government order, rule, regulation or direction, or any action taken by a government or public authority, including but not limited to imposing an embargo, export or import restriction, quota or other restriction or prohibition, or failing to grant a necessary licence or consent;

(g) fire, explosion (other than in each case one caused by a breach of contract by, or assistance of, the party seeking to rely on this clause or companies in the same group as such party) or accidental damage;

(h) loss at sea;

(i) [extreme] adverse weather conditions;

(j) interruption or failure of utility service, including but not limited to electric power, gas or water;

(k) any labour dispute, including but not limited to strikes, industrial action or lockouts [(other than in each case by the party seeking to rely on this clause, or companies in the same group as such party);

(l) non-performance by suppliers or subcontractors; and

(m) collapse of building structures, failure of plant machinery, machinery, computers or vehicles.

Tour Operators Summary of Cover