Privacy Policy

Last Updated 24th May 2018


We are Genuine Italian Food Tours Ltd. We are the Data Controller for all personal information about you that is held by Genuine Italian Food Tours Ltd, which means that we are responsible for storing that personal information securely and only using it in accordance with privacy and data protection laws and regulations.

We reserve the right to change the policy at any time, so please check back regularly to keep informed of updates to this Policy.

  • 1)What this Policy Covers:

The data controller is Genuine Italian Food Tours Limited (referred to in this policy as "we" or "us").

You only need to look in one place to find out all you need to know, this notice covers all Genuine Italian Food Tours Ltd website and services. That includes the genuineitalianfoodtours.co.uk site, and other products and services.

This policy covers:

  • What information we collect when you’re using any Genuine Italian Food Tours website or app, or when you’re communicating with us
  • Why we collect that information
  • How we may then use that information
  • How we share that information
  • How long we keep your information, and how we protect it whilst we have it
  • What we won’t do with your information


This policy also applies if you contact us or we contact you about our Services.

  • 2)What Personal information do we collect?

When you register for our Services, you may provide us with:

  • Your personal details, including your postal and billing addresses, email addresses, phone numbers
  • Information about events and services you may be interested in receiving further information about


When you book with us online or browse our Websites, we may collect:

  • Information about your online purchases (for example, what you have bought, when and where you bought it and how you paid for it)
  • Information about your online browsing behaviour on our Websites and Mobile Apps
  • Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)



When you contact us, or we contact you, or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect:

  • Personal data you provide about yourself anytime you contact us about our Services (for example, your name, email and contact details), including by phone, email or post or when you speak with us through social media
  • Details of the emails and other digital communications we send to you that you open, including any links in them that you click on
  • Your feedback and contributions to customer surveys and questionnaires
  • 3)How we use your information:

We use your personal information on the basis that we have your consent to do so (by your specific provision of such consent at the time that you provided the information to us) and/or because we have a legitimate interest in doing so.

We use your personal information to:

Make our Services available to you

  • Manage the accounts your hold with us
  • Process your orders and refunds
  • Why do we process your personal data in this way?
    We need to process your personal data so that we can manage your customer accounts, provide you with the goods and services you want to buy and help you with any orders and refunds you may ask for.

Manage and improve our day-to-day operations

  • Manage and improve our Website and Mobile Apps.
  • Why do we process your personal data in this way?
    We use cookies and similar technologies on our Website and Mobile Apps to improve your customer experience.
    Some cookies are necessary, so you should not disable these if you want to be able to use all the features of our Websites and Mobile Apps. You can disable other cookies, but this may affect your customer experience. For more information about cookies and how you can disable them, see the cookies and similar technologies section.
  • Help to develop and improve our product range, services, information technology systems, know-how and the way we communicate with you.
  • Why do we process your personal data in this way?
    We rely on the use of personal data to carry out market research and internal research and development, and to improve our information technology systems (including security) and our product range, services and circuits. This allows us to serve you better as a customer.
  • Detect and prevent fraud or other crime.
  • Why do we process your personal data in this way?
    It is important for us to monitor how our Services are used to detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our Services.


Personalise your experience

  • Use your online browsing behaviour as well as your in-store and online purchases to help us better understand you as a customer and provide you with personalised offers and services.
  • Why do we process your personal data in this way?
    Looking at your browsing behaviour and purchases allows us to personalise our offers and services for you. This helps us meet your needs as a customer.


Marketing communications

  • Provide you with relevant marketing communications (including by email, post), relating to our products and services, and the Genuine Italian Food Tours events. We may also measure the effectiveness of our marketing communications.
  • Why do we process your personal data in this way?
    We want to ensure that we provide you with marketing communications, that are relevant to your interests. To achieve this, we also measure your responses to marketing communications relating to products and services we offer, which also means we can offer you products and services that better meet your needs as a customer.
    You can change your marketing choices, both when you register with us, and at any time after that by contacting us by email, or by phone, or by post at the details below.


Contact and interact with you

  • Contact you about our Services, for example by phone, email or post or by responding to social media posts that you have directed at us.
  • Why do we process your personal data in this way?
    We want to serve you better as a customer, so we use personal data to provide clarification or assistance in response to your communications
  • Manage promotions and competitions you take part in.
  • Why do we process your personal data in this way?
    We need to process your personal data so that we can manage the promotions and competitions you choose to enter.
  • Invite you to take part in and manage customer surveys, questionnaires and other market research activities carried out by the Genuine Italian Food Tours Ltd.
  • Why do we process your personal data in this way?
    We carry out market research to improve our Services. However, if we contact you about this, you do not have to take part in the activities. If you tell us that you do not want us to contact you for market research, we will respect this choice. This will not affect your ability to use our Services.



To help us to better understand you as a customer and to be able to provide you with services and marketing communications, including online advertising, that are relevant to your interests we also combine personal data we collect when you make purchases or enquiries while at our events with personal data collected from our Website.

  • 4)Sharing personal data within Genuine Italian Food Tours Ltd

This section explains how and why we share personal data with our service providers/suppliers.
We may share the personal data we collect with our service providers/suppliers. For example, we share personal data with the hotels, bed & breakfast, events ticket suppliers.

  • 5)How we DON’T use your information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

  • 6)How we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible.

We use regular Antivirus and Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user makes a booking to maintain the safety of your personal information.

All payment transactions are processed through a gateway provider and are not stored or processed on our servers.

  • 7)How we use “cookies”?

A "cookie" is a text file that a website sends to your computer or other device connected to the Internet to uniquely identify the user's browser or to save information or settings in your browser.

By closing the banner you see while browsing the site, scrolling through any page in the site, or clicking on any of its elements, you agree to their use. This site uses "technical" and/or "profiling" cookies.

Technical cookies
- cookies related to tasks that are strictly necessary for the operation and delivery of the service;
- cookies related to the saving and optimization of preferences (e.g. Flash Player cookies if they don't exceed the duration of the session, cookies for saving the shopping cart or preferences);
- statistical cookies, where they are used directly by the site operator to collect information in aggregate form.

Profiling cookies
- first or third party advertising profiling cookies;
- retargeting cookies;
- social networking cookies;
- statistical cookies fully managed by third parties.

To learn more about profiling cookies go to http://www.youronlinechoices.com/uk/

Managing cookies on different browsers:

Internet Explorer
Firefox
Chrome
Safari

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, your user experience may be affected, and you might not be able to take advantage of certain functions of our site.

  • 8)Your rights

You have rights in respect of our use of your personal information.

  • You may request a copy of the personal information we hold about you
  • You have the right to be informed how your personal information is being used and stored. This privacy policy aims to do this, but you can also contact us with any questions you may have
  • You may object to direct marketing. Every marketing email provides you with a link to unsubscribe or manage your marketing preferences
  • You may object to processing carried out on the basis of legitimate interests
  • You may ask us to delete the information we hold in relation to you
  • You may ask us to amend or rectify the information we hold about you


If you have any questions or concerns, please contact us:

Massimiliano Faraone
Genuine Italian Food Tours Ltd
Lower Flat 1

Sillwood Place
St Johns Road

Crowborough
East Sussex – TN6 1RW
You can also email us at max@genuineitalianfood.co.uk
or call us on 01892 652838

There is more information available on your rights at the Information Commission’s website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details are incorrect, please let us know and we will amend them.

Complaints
If you have any concern about our handling of personal information, and we cannot resolve your concern, you can complain to the Information Commissioner’s Office: https://ico.org.uk/concerns/

  • 9)How to contact us

you have any questions about how we collect, store and use personal data please contact us:

Phone number:
01892 652838

Email:
max@genuineitalianfood.co.uk

Write to:

Massimiliano Faraone

Genuine Italian Food Tours Ltd

Lower Flat 1

Sillwood Place

St Johns Road

Crowborough

East Sussex – TN6 1RW

Copyright/IP Policy

The copyright in all materials on all pages of this website is owned by both the author (Comtecs Associates LLP) and the website owner.
No part of this website may be published, distributed, extracted, utilized or re-produced in any form
* You may view this website electronically.
* You may print any of the pages of this website or download any of them to local hard-disk for your personal non-commercial use only.

The permissions set out above do not authorize you to incorporate any part of the pages of this website in any document or any material or otherwise make available without prior written consent of both the author (Comtecs Associates LLP) and the website owner.
The website owner and the author reserve the right at any time at its discretion to withdraw or modify the permissions set out above.

SECURITY VULNERABILITY REPORTING POLICY

Genuine Italian Food Tours Ltd values the work done by security researchers in improving the security of our products and service offerings. We are committed to working with this community to verify, reproduce, and respond to legitimate reported vulnerabilities. We encourage the community to participate in our responsible reporting process.

If you are a security researcher and would like to report a security vulnerability, please send an email to max@genuineitalianfood.co.uk Please provide your name, contact information with each report.

Responsible Disclosure Guidelines

We will investigate legitimate reports and make every effort to quickly correct any vulnerability. To encourage responsible reporting, we commit that we will not take legal action against you or ask law enforcement to investigate you if you comply with the following Responsible Disclosure Guidelines:

  • Provide details of the vulnerability, including information needed to reproduce and validate the vulnerability and a Proof of Concept (POC)
  • Make a good faith effort to avoid privacy violations, destruction of data and interruption or degradation of our services
  • Do not modify or access data that does not belong to you
  • Give us a reasonable time to correct the issue before making any information public

We will attempt to respond to your report within 1-2 business days.